Anyone who uses the crochet patterns on the back of the Redheart yarn labels?

Any time I have a problem with crochet or knitting I go to the source and keep on bugging them until I get the information I need to start and then complete the pattern. I have not had a problem with the ones that I have worked but I had the most trouble with a Lionbrand afghan that used a pattern I have never seen in my life and it took several emails to figure out what they were trying to do. Just call the company and complain about their methods and ask them to correct it.